Deborah Callahan

Deborah Callahan, CAE
Chief Executive Officer


Together, we are facing a truly unprecedented situation. The COVID-19 pandemic is affecting our families, our businesses, our communities, and our way of life. During this time, I wanted to reach out and update you on how we’re approaching the situation at NFRC.

First and foremost, our hearts go out to those affected by the virus, either directly or indirectly. Our thoughts are with those who are sick, to whom we extend our heartfelt wishes for a full recovery. And we’re inspired by the selfless healthcare workers on the front lines working tirelessly to care for people in need.

We recognize that these are trying times with significant consequences for our members, program participants, and the fenestration industry at large. With this in mind, it requires many of us to adjust our normal practices. At NFRC, our staff are working on a virtual basis, but rest assured, we are not suspending or closing operations. NFRC will continue to serve you and conduct our business on a remote basis under further notice.

As events, conferences, and tradeshows are being canceled in all industries in the wake of COVID-19, NFRC is committed to providing valuable education, training, and information online. NFRC’s 2020 Virtual Committee Meeting was a resounding success with more than 120 registrants. We are continuing to deliver some of the presentations originally scheduled for the in-person meeting in a series of webinars over the coming months. These topics include an update on the FenStar® program, an introduction to our Retailer Program, and an overview of the new LEAFF Trendline methodology, among others. A full schedule of the webinars with links to register to attend can be found here.

All webinars will be complimentary to our members. Even if member companies have had to reduce staff, we will open these webinars for furloughed or laid-off employees to attend. There has never been a more pressing time than now to help employees stay engaged and informed on the latest advancements in the industry.

Additionally, NFRC will hold its first mid-cycle ballot virtual meeting on July 13. This meeting allows NFRC programs to progress without having to wait for a face-to-face meeting. Online meetings can’t replace the value of in-person events, but give committees, subcommittees, and task groups the opportunity to increase productivity, allow more people to get involved, and help NFRC adjust to changes in the industry. Registration for the mid-cycle ballot meeting is open here. While our Fall Membership Meeting remains scheduled for October 19-21 in Atlanta, we are continuing to closely monitor travel guidance, stay-at-home orders, and nonessential business operations, should we need to transition to a virtual format.

Also, I meet with the NFRC Board of Directors regularly to stay abreast of any changes in the fenestration industry including manufacturers, labs, inspection agencies, and others. As we go forward, we’ll be sure to keep you updated, and know that we always value your questions, ideas, and feedback.

Thank you for your continued understanding and support of NFRC as we all try to navigate this rapidly changing situation.

And most importantly, please stay safe and healthy.

Deb Callahan


NFRC Product Certification Program Participant Inspections

We recognize that organizations are now faced with managing the safety and well-being of their personnel and continued business operations. We are working with each of our NFRC licensed inspection agencies (IAs) and accredited laboratories in an effort to determine appropriate actions that will minimize the impact on each participant.

The NFRC Board of Directors has provided the following guidance:

  • Not to waive the requirements for annual PCP inspections per the NFRC 700;
  • Allow each IA to determine the appropriate course of action to complete inspections either virtually or physically, ensuring the integrity of the PCP until revised guidance for Covid-19 is available;
  • That NFRC Staff continue to monitor laboratory operations on certification activities.

NFRC would like to thank each of you for your continued support of the organization, the NFRC Product Certification Program (PCP), and your efforts to ensure compliance as a participant during the current Covid-19 pandemic.

This guidance is subject to change based on directives provided from federal, state and local authorities. For more information, contact Steve McDowell at